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Wednesday, October 8, 2008

Ka Lim Bei Tok Cock so long... !!!
part 2 & its not settled

lim enjing : some how it didnt solve the problem..sergio pls come to help thanks = )
[An agent will be with you shortly.]
[You are now chatting with Donna .]
Donna : Hello Welcome to HP Total Care Real-Time chat support.
Donna : Thats great!!
Donna : Are there any other questions I can assist you with?
lim enjing : hi ms donna..well..as sergio promise a 100 percent ok..but i still stared at the blank screen
Donna : May I have few minutes while I check your previous chat session?
lim enjing : good good no problem
Donna : Thank you for your patience and time.
Donna : Could you please provide me the serial number and the product number of your notebook?
lim enjing : alright hang on
Donna : Sure.
lim enjing : s/n CND7461ZH2
lim enjing : P/N:IBL80AR0088 - NOT SURE if this is the right one
Donna : For example, the serial number will be like "CNF5250724" (or) "CNF5250724DL". Where as the product number will be like "EC186UA".
lim enjing : alright..let me check again
lim enjing : is it PO:H4FABZ3S OR PARTNUMBER - KG576PA
Donna : Thank you for the information.
Donna : Please confirm, do you have the recovery cds previously?
lim enjing : no , its inside the notebook when purchased a recovery partition
Donna : May I have a few moments of your time to check the details of your notebook?
lim enjing : can can...no problem
Donna : Thank you for your patience and time.
Donna : As per the details I see that your notebook is under warranty till 01/27/2009.
Donna : May I know where did you purchased the notebook?
Donna : Are we still connected online?
lim enjing : erm its a internet boardband package with tis note book
lim enjing : starhub maxonline
lim enjing : are we still connected online ?
Donna : As your notebook is under warranty.
Donna : I recommend you to contact country support and get the recovery cds.
lim enjing : i guess thats the only way ?
Donna : Yes Lim
lim enjing : alright thanks alot..
Donna : Here is the weblink which as contact details.
Donna : http://welcome.hp.com/country/sg/en/contact_us.html
lim enjing : alright thanks
Donna : Its my pleasure assisting you
Donna : Are there any other questions I can assist you with?
lim enjing : nope thats all
Donna : My pleasure.
Donna : Have a nice time.
Donna : Bye!!
Donna : Thank you for contacting HP Total Care Real-Time chat support. If you need further assistance, please contact us again at: http://www.hp.com/support/chat. Chat support is available 24 hrs a day, 7 days a week.
enjoyed life at 3:37 PM